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Roadside Assistance

Every new Ford of Canada vehicle includes emergency Roadside Assistance during the powertrain coverage period of your New Vehicle Limited Warranty.

If you ever need a tow, a jump-start or emergency travel reimbursement, call Ford Roadside Assistance toll-free at 1-800-665-2006 or use our Roadside Assistance app to get help anytime, anywhere in Canada or the continental United States.
 

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Mechanical breakdown or accident tow

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Battery boost

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Fuel Delivery

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Winching

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Lockout service

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Flat tire

Program Coverage Overview
Your Roadside Assistance Coverage is available 24 hours a days 7 days a week for anywhere you travel in Canada or the continental United States. So get out there and drive. We'll be there if you need us.
Learn More

Claims and Reimbursements
We hope you never need to use Roadside Assistance, but if you do, click below to learn how to submit a claim.
Learn More

Program Coverage Overview

Your Roadside Assistance Coverage is available 24 hours a days 7 days a week for anywhere you travel in Canada or the continental United States. So get out there and drive. We'll be there if you need us.

Learn More

Claims and Reimbursements

We hope you never need to use Roadside Assistance, but if you do, click below to learn how to submit a claim.

Learn More

Roadside assistance app

Flat tire? Dead battery? Need a tow? The Roadside Assistance app has you covered, providing additional convenience at your fingertips!

When requesting a service using the app*, you'll receive real-time arrival estimates and status updates directly on your phone. The app also allows you to:

  • Register multiple Ford vehicles under one account
  • Avoid waiting on hold, with prioritized service
  • Use device GPS capability to pinpoint your location
  • Request agent call back

The Roadside Assistance app is there when you need it, providing peace of mind for your Ford-driven adventures.

App Store

Google Play

app roadside assistance 

General Roadside Assistance Info

When you drive a Ford, you can enjoy a worry-free ownership experience with Ford of Canada's Roadside Assistance. It's available to you 24/7 for travel anywhere in Canada and the continental United States. So, happy road tripping!

Drivers of registered Ford vehicles within the roadside coverage period are provided roadside assistance by Sykes Assistance Services Corporation (SASC) on behalf of Ford of Canada.

Although this program is separate from the New Vehicle Limited Warranty, the coverage is concurrent with the Powertrain coverage period of your vehicle's New Vehicle Limited Warranty.

Cars and Light Trucks: 5 year/100,000 km (whichever occurs first)

Light Trucks (diesel): 5 year/160,000 km (whichever occurs first)

Heavy Trucks (F650/750): 2 year/unlimited km

Roadside Assistance starts from the original warranty start date (i.e. the original retail delivery date or the date of first use, whichever occurs first). This initial coverage is a complimentary service. Ford of Canada may cancel your initial coverage at any time by written notice. There is no refund available to you in the event of cancellation.

In addition, the Selling Dealer Service Commitment Program will authorize a tow up to 500 km to the selling dealer within the first 60 days or 5000 km (whichever occurs first from the original warranty start date).

For more information on your coverage, please call 1.800.665.2006 or you can send an email directly to SASC with your VIN, contact information and the nature of request.

Ford Roadside Assistance coverage is not a warranty, but a service provided to you by Sykes Assistance Service on behalf of Ford of Canada to minimize any unforeseen vehicle operation inconvenience. All coverage is limited to vehicles using publicly maintained roads (excludes off-road use, logging roads, etc.) and adjacent sites, and any other locations, which in the discretion of the service provider constitutes a publicly travelled thoroughfare.

Roadside Service:

  • Mechanical breakdown tow: Towing of a disabled vehicle to the nearest Ford dealership, or the selling dealer if within 25 kilometres of the nearest dealer (one tow per disablement).
  • Accident tow: When not covered by insurance, towing coverage is to the nearest authorized Ford dealership or dealer approved body shop, up to a maximum of 50 kilometres.
  • Battery boost: Jump-start a vehicle if the battery loses charge.
  • Fuel delivery: Delivery of up to 10 litres of fuel to stranded vehicles (i.e. vehicles that are out of fuel and not running), up to a maximum of 2 deliveries in a 12-month period. Vehicles stranded at refueling stations or dealers are not eligible for benefits.
  • Winching: Available within 30 metres of a paved or publicly maintained road, no recoveries.
  • Flat tire: Replace a flat tire with a spare, if provided with the vehicle. If a spare tire is not available, we will tow you to the nearest dealer or the selling dealer if within 25 kilometres of the nearest dealer.
  • Lockout service: Unlock a vehicle if you are locked out (doesn't include the cost of key recovery or replacement).

Should your vehicle become disabled due to a mechanical breakdown or an accident while you are more than 160 kilometres from your residence address, we will reimburse you up to $500 (currency exchange not considered), for the following reasonable emergency expenses, when not covered by insurance. Please refer to Reimbursement Claiming Procedures for reimbursement details on submitting claims.

Covered Expenses:

  • Local lodging and meals (gratuities and alcohol are excluded)
  • Vehicle rentals from bona fide car rental agencies (only basic daily vehicle rental rate is covered together with applicable taxes -- all other rental costs are excluded including the cost of gas).
  • Commercial transportation to your destination, and return after repairs are completed.

Coverage period is the lesser of: date of vehicle disablement up to three (3) days in total, or the time at which your vehicle is repaired. Claims must be submitted within twenty (20) days of incident to be eligible.

As part of your Roadside Assistance plan, Ford offers Travel Planning services. Before you load up your Ford or Lincoln vehicle and embark on your next road trip, simply contact us to receive a free, customized Travel Planner through regular mail.

For more information, please call 1.800.665.2006 or you can send an email directly to SASC with your VIN, contact information and the nature of request.

Items Excluded From Coverage:

  • Parts, tire repairs, rental of towing equipment, storage fees, or any labour performed at a garage or service station.
  • Any form of impound towing by other than a licensed service station or garage.
  • Parts involved in lock-out service.
  • Assistance from private citizens.
  • All service operators providing service are independent contractors and are not employees of Ford. Therefore, the Ford Roadside Assistance Club does not assume any liability for any loss or damage to your vehicle or your personal property resulting from the rendering of such service.
  • Any loss or damage is the sole responsibility of the servicing facility and should be reported to the proprietor of the facility and your own insurance company within 24 hours and prior to any repairs being carried out. To report a damage or service complaint please call 1.800.665.2006.

Roadside Assistance Reimbursement Guidelines

  • You use a service other than Ford Roadside Assistance, up to a maximum of $75 per disablement.
  • Your vehicle becomes disabled due to a mechanical breakdown or an accident while you are more than 160 kilometres from your residence address, we will reimburse you up to $500 (currency exchange not considered), for the following reasonable emergency expenses, when not covered by insurance.

  • Local lodging and meals (gratuities and alcohol are excluded)
  • Vehicle rentals from bona fide car rental agencies (only basic daily vehicle rental rate is covered together with applicable taxes -- all other rental costs are excluded including the cost of gas).
  • Commercial transportation to your destination, and return after repairs are completed.
  • Coverage period is the lesser of: date of vehicle disablement up to three (3) days in total, or the time at which your vehicle is repaired.
  • Your trailer needs towing because the eligible towing vehicle is disabled, up to a maximum of $100. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for reimbursement.

  • Simply fill out and submit a roadside claim form to receive reimbursement for eligible tow services or travel expenses. File your claim no later than twenty (20) days after the occurrence.
  • Include a letter, or comments if you are submitting online, detailing the sequence of events from the time the vehicle broke down to the time the vehicle was picked up.
  • Include paid receipts that clearly detail the nature of the service being claimed, including copies of the tow receipt or repair/work order that pertain to the breakdown and all other pertinent receipts for the claim.
  • Please retain a copy of all receipts and documentation.
  • Please allow 4-6 weeks for the processing of your claim form.

Once you have compiled your documentation and receipts, there are a number of ways you can send your claim to us.

There are three ways to submit your claim:

  • Online: Submit the completed claim form and receipts online Submit the completed claim form and receipts online
  • Dealer: Bring your completed claim form, documentation and receipts to your local Ford Dealer who will submit it on your behalf to SASC
  • Mail:  You can mail the completed claim form, documentation and receipts to the address below and we will forward the information for you to SASC

Ford Motor Company of Canada Limited

Roadside Assistance Division

The Canadian Road, PO Box 2000

Oakville, ON L6K 1C8

For more information, please call 1.800.665.2006

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